Souls Lemonade Ltd

Reinvent Your Brand Terms and Conditions

I am so pleased you have decided to use my services or resources - please read the following important terms and conditions before you commit to using them.

This contract sets out:
• your legal rights and responsibilities;
• my legal rights and responsibilities; and
• certain key information required by law.
I am so excited that you have decided to sign up with me for Reinvent Your Brand. The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

In this contract:
• ‘I’, ‘me’ or ‘my’ means Souls Lemonade Ltd; and
• ‘You’ or ‘your’ means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at [email protected]

BACKGROUND
I provide marketing and personal branding coaching. Because I only provide coaching to businesses, consumer protection legislation does not apply to this agreement.
I am a limited company with company number 13385931 and with its registered office at 88 Himley Crescent, Wolverhampton, WV45BY.

The container will include
• Asynchronous Marketing and Branding Coaching (through a messenger service like Voxer, Telegram or Whatsapp
• Personal Branding Guidance
• See Services Description at the bottom of this page
All of these elements make up my ‘services’.

1 Introduction
1.1 If you sign up for my coaching services (‘services’) you agree to be legally bound by this contract.
1.2 If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment.
1.3 When buying any services or using any resources you also agree to be legally bound by:
1.3.1 my website terms of use and privacy policy;
1.3.2 extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
1.3.3 specific terms which apply to my services, for example programme or service descriptions which may be set out on the webpage for that programme or in email correspondence between us (‘services description’). If you want to see the specific terms, please visit the relevant webpage for the programme or look at the services description I have sent you in an email or request it from me.
All these documents form part of this contract as though set out in full here.
 

2 Signing up for my services
2.1 Below, I set out how a legally binding contract to buy services between you and me is made:
2.1.1 When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
2.1.2 I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services .
2.1.3 I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
(a) a legally binding contract will be in place between you and me, and
(b) I shall start to carry out the services as set out in the programme description on this website or in a services description agreed between us.

3 Carrying out the services
3.1 I shall carry out the services with reasonable care and skill.
3.2 I shall carry out the services within the time period which is set out in the relevant services description.
3.3 There are no one-to-one sessions in Reinvent Your Brand.
3.4 All communication takes place via asynchronous messenger support, the means of communication agreed with you in advance. There will be an additional charge for face to face meetings.
3.5 My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, pandemics, epidemics, IT issues and problems with internet connectivity, any law or action taken by a government or public authority.

4 Your responsibilities
4.1 You will pay the price for the services in accordance with the services description.
4.2 You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
4.3 Coaching is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our communication, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree.
4.4 My role is to offer you guidance and accountability and help you make positive marketing and branding changes in order to make progress towards your business goals.
4.5 Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.
4.6 You will keep me informed of any relevant information and changes to your medical health, personal or business circumstances.
4.7 Transformational Coaching. Your communication with me may involve some or all of these modalities. I have been trained and certified in Transformational Coaching (Diploma in Transformational Coaching), by the following organisation: Animas Centre For Coaching. These treatments and therapies are not licensed or regulated by a government body; they are self-regulated. I am not a medical doctor, trained psychiatrist or psychologist.
4.8 You confirm that you have read, understood and agree to the services description.
4.9 After our communication, I may assign you some specific tasks to do which may take several days or weeks to complete. If you are assigned such tasks they are a fundamental part of your coaching and you must complete them.

5 Charges and payment
5.1 All prices quotes are exclusive of VAT.
5.2 The price for the services is set out in the services description.
5.3 I require full payment in advance in order to provide the services.
5.4 The fees are non-refundable except for where I cancel a programme (other than under 10.3 below), you are entitled to a partial refund for week’s of communication which you have paid for in advance and which you have not received.
In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete your communications with me, as payment is for the programme as a whole, not individual days/weeks. This is a reflection of the amount of preparation I need to put into the programme to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our sessions together. This policy also helps you with your own accountability and commitment to improving your business or career through my coaching programme.
In view of my clear no-refund policy, I do not accept any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in a chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
5.5 Payment is via the payment button on this website or as agreed between us.
5.6 If any of your payments are not paid on the due date, I may charge interest on any balance outstanding at the rate of 4 percentage points a year above Barclays Bank plc's base rate.
5.7 Digital products. You may not cancel your purchase of any digital products once you have started downloading or streaming them unless the content is faulty.

6 Intellectual property
6.1 If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
6.2 From time to time I may take screenshots from our communication. If you participate in such communication, you authorise me to use your written words without payment, other condition or need for further consent. No names or identifiers will be used.

7 How I may use your personal information
7.1 I shall use the personal information you give to me to:
7.1.1 provide the services;
7.1.2 process your payment for the services; and
7.1.3 inform you about any similar products and services that I provide (though you may stop receiving this information at any time by contacting me).
7.2 I shall not give your personal information to any third party unless you agree to it.
7.3 See my privacy policy for full details of how I use your personal information.

8 Confidential information
8.1 All information shared by you on a one to one basis will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or other, or to assist the prevention or detection of a crime.
8.2 Where you participate in any group communication, for example as part of a group coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
8.3 The obligations in clauses 8.1 and 8.2 will not apply to information which:
8.3.1 has ceased to be confidential through no fault of either party;
8.3.2 was already in the possession of the recipient before being disclosed by the other party; or
8.3.3 has been lawfully received from a third party who did not acquire it in confidence.
8.4 Your and my confidentiality obligations under this clause will continue after termination of this agreement.
8.5 You will not use any Confidential Information for profit or for your own benefit in any way.

9 Resolving problems
9.1 In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.
9.2 I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
9.3 Nothing in this contract affects your statutory rights.

10 End of the contract
10.1 If a services description specifies a length of time for services to be provided, then subject to clause 10.2 below, the services will terminate at the end of that timeframe.
10.2 If I provide services to you on an ongoing basis and the relevant services description does not specify a timeframe then either you or I may terminate the services by 7 days written notice to each other.
10.3 Either you or I may terminate the services and this contract immediately if:
10.3.1 the other party commits any material breach of the terms of this contract or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 7 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
10.3.2 the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
For the purposes of this clause, any breach by you of the rules governing your participation in my Voxer/Telegram/Whatsapp Group or any other Group hosted by me on another social media platform, constitutes a material breach of this contract which is not capable of being resolved.
10.4 If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received.
10.5 If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

11 Limit on my responsibility to you
11.1 Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:
11.1.1 losses that:
(a) were not foreseeable to you and me when the contract was formed;
(b) that were not caused by any breach of these terms on my part;
11.1.2 loss of business, loss of profits, loss of management time and loss of business opportunity.
11.2 My total liability to you is limited to the amount of fees, if any, paid by you for the services.

12 Disputes
12.1 I shall try to resolve any disputes with you quickly and efficiently.
12.2 If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
12.3 The laws of England and Wales will apply to this contract.
12.4 In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.

13 Entire agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
14 Third party rights
14.1 No one other than a party to this contract has any right to enforce any term of this contract.

SCHEDULE ONE: SERVICES DESCRIPTION
Container start date: From date of purchase
Container closed date: Exactly 6 months after date of purchase

Duration: This container will be a 6 month container.

Description:

You will have access to Reinvent Your Brand which is an online course - should you choose the standalone self study option.

You can upgrade and receive 6 x 1-1 personal voxer days with me, which will be taken once per month for 6 months. If for any reason you do not engage on the day your personal voxer day is available, you are not able to claim more time.

I will come into voxer periodically throughout voxer support days to answer any questions - please ensure you each voicenote to under 3 minutes, and to limit them to not exeed a total of 15 minutes throughout the day.

I will be providing direct feedback on your brand through worksheets that you fill out each month (you will need to let me know when these are ready to be checked, and should not exceed 2 worksheets per month).

One-to-one asynchronous support will be provided either Monday, Tuesday or Wednesday (unless agreed otherwise).

You will receive asynchronous support from me in a messenger app of Souls Lemonade’s choosing. This will be either Voxer, Telegram or Whatsapp (or any other service we may choose).

One-to-one asynchronous support will be provided either Monday OR Wednesday (and this day will be made clear to you before we begin the container.

Fees:
Fees will be different depending on the date you pay or if you are a previous client taking specific offers, or you are coming through referrals. All fees will be listed on the checkout page, and when you make the payment - you are accepting the fee at that point in time.

Payment Method:
You can make the payment on this checkout page.

By making your payment, you are accepting the terms and conditions of this agreement.